Our technical support offer Artéva
The Artéva team is more than ever at your side and is mobilized to meet your needs and provide you with comprehensive technical assistance. Our specialists support you in managing your TradeXpress® EDI/EAI platform if your teams are understaffed, impacted by reduced working hours or faced with a complex issue.
Our experts at your service for fast and efficient assistance
Whether it is in case of absences, to anticipate a period of leave or high activity, or simply for the need of additional support on a specific problem that meets your IT team, you can call on our EDI & EAI specialists. Our TradeXpress experts respond as soon as possible.
Why choose Artéva for your EDI & EAI platform technical support
The experts at Artéva have over 20 years of experience in implementing the TradeXpress platform. This experience, which is valued in many sectors of activity, to handle any type of flow, is put at your service to effectively complement your teams.
Full support for your EDI projects
Artéva provides you with the resources to support your EDI projects in their entirety: Facilitation of meetings with stakeholders, drafting specifications, TradeXpress parameterization and translator development
Audit and Optimization
The comprehensive audit of your TradeXpress platform allows us to identify deviations from good practices and provide you with a list of recommendations for optimizing existing treatments and RTE programs.
Occasional support
Guarantee your users EDI support in all circumstances, whether it is in case of absences, to anticipate a holiday period, or to cope with high activity.
Long-term support
For further support, you can subscribe to a TMA offer.
Your satisfaction, our pride
We also offer technical support tailored to your business context. Whatever your need for EDI/EAI support, we are able to answer it and find the right solution for your business.
Find the interview of Bruno Labart, back-office manager at Dimotrans, who regularly requests Artéva as part of Technical Assistance on its data exchange platform.
Bruno Labart, back-office manager Dimotrans – Customer testimony
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Need dedicated technical support?
Discover how the Artéva experts can accompany you and come to support your teams at specific times.
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