A TMA Informatique offer includes services of choice, such as:
- Maintenance in operational conditions
- The evolutionary maintenance
- Corrective maintenance
- The management of business applications
- The support of users
- Predictive maintenance
Your TMA Informatique project: advice and support
The TMA (Tierce Maintenance Applicative) is an interesting lever to allow you to guarantee your users (business services) the availability of your applications in any occasion.
1 – Relieve your IT teams
By signing a TMA contract, you provide real support to your IT teams. Be sure to choose a trusted third party with real experience in business application optimization and references close to your industry. A provider who knows your business will be better able to ensure the maintenance and supervision of your flows.
With TMA, you continuously improve your IT tools through regular monitoring including analysis of the platform activity and personalized recommendations.
2 – Improve operations in all circumstances
On the other hand, TMA allows you to ensure a continuous presence on the farm during working hours, even during periods of underemployment or, conversely, overactivity. You also maintain visibility into the management of your business applications through monthly data extraction with customized KPIs (key indicators), defined in advance with your provider.
3 – Control your IT budget
By outsourcing the maintenance of your business applications, you control the budget allocated to your IT resources and adapt your consumption to your real needs. You know the cost of each service.
4 – Rely on a project leader
To enable the service provider to effectively ensure TMA, it is necessary to appoint a Project Manager who will be the interface between your business or IT teams and the partner’s TMA Project Manager. This ensures that quality criteria are followed and you can manage unforeseen events in a controlled manner.
You can appoint a project manager in your team, but the provider may also be able to offer you an adapted profile with a strong knowledge of your company’s business. In order to relieve your IT department as much as possible, this is the approach we recommend.
Your IT TMA with Artéva
To guarantee the availability of applications for your business teams, our team can support your projects by offering you its TMA offer.
We intervene on the IT TMA of your TradeXpress platform for which we have 15 years of expertise, or as part of a more global digitalization need.
Beyond the support and maintenance you can expect, Artéva is committed to respecting contractual SLAs defined according to the criticality of the error. This increased reactivity in the handling of incidents, allows to be reassured about the consequences of an unexpected error and can even operate on extended schedules. We also offer a tailor-made follow-up with, in particular, a monthly project committee and a quarterly steering committee.
