Orapi Group, a leading French manufacturer of professional hygiene products and industrial processes, has chosen the Orchestrade® solution for its customer exchanges. A solution that has enabled the company to optimize its customer relationship by automating and centralizing its invoicing process.
Used since 2019 by the head of the group, the company subsequently expanded the scope of the solution to its subsidiaries Orapi Hygiène and Proven.
Orapi Group’s need: to streamline the entire order-to-cash cycle
Wishing to have a single solution to streamline its EDI system, the Orapi Group was looking for a flexible solution to centralize the transmission and archiving of its invoices as well as other commercial documents. It was a matter of replacing a SaaS solution for EDI exchanges; the tax dematerialization of invoices operated by Esker and the transmission of editorial invoices operated by Neopost (now Quadient).
At the same time, this solution had to be scalable to allow Orapi Group to expand its scope of application to business processes, suppliers and logistics to go further in its digitalization process.
An agile solution to facilitate the management work of the Orapi Group
The Orchestrade® solution, which was deployed in spring 2019, has enabled Orapi to optimize its entire order-to-cash cycle.
This optimization was based on the following project phases:
- The transmission of invoices…
- To public sector customers via Chorus Pro;
- To EDI Key Account customers;
- By e-mail and their availability on a customer portal;
- In paper format via EDITS.
- The generalization of order receipts from Large Account customers in EDI and the transmission of shipping notices.
- The receipt of customer orders by e-mail.
Fully in line with customer satisfaction, invoices are sent according to the choice and/or typology of customers. They are then archived and centralized in an electronic safe.
Chorus Pro
The complete management of Chorus Pro invoices is operated by ADV managers from the Orchestrade® portal which performs validity checks and allows to complete erroneous or missing data such as the Service Code or the Order Number. The ADV service has a complete tracking of invoices by status.
EDI
Interconnected with more than thirty dematerialization operators, the Orchestrade solution allows the rapid deployment of EDI invoice transmission accompanied by other messages.
Customers who have opted for an e-mail billing receive their invoice together with the GTC and a link to the collaborative customer portal. They are thus autonomous to find a past invoice, which eases the ADV service. In addition, the Orchestrade portal performs a real-time control of e-mail transmissions and allows business teams to intervene in case of anomalies (incorrect e-mail address, full mailbox, etc.).
Courier
Invoices sent by mail are also fully monitored as the various processing steps are reported on the portal (delivery to the printing centre, placement in envelopes, return to postal service, tracking of undistributed documents).
Finally, the Orapi Group was able to rely on the wide range of features offered by the Orchestrade platform to automate the processing of orders received in PDF by e-mail. An extraction of the header and row data allows a direct integration of these orders in the ERP. No fewer than 450 orders per month need to be resubmitted.
Concrete benefits for the Orapi Group: between better organization and lower operating costs
The benefits obtained by Orapi Group, a customer of the Orchestrade® SaaS solution, are measured every day:
- The optimisation of ADV managers’ tasks through the elimination of low added value tasks;
- Full traceability of invoice shipments through status escalation regardless of the transmission channel;
- The significant reduction of costs through the globalization of trade entrusted to a single provider;
- Improving customer relations through more efficient tools.
“The functional richness of the Orchestrade solution convinced us to choose Artemis to build a long-term partnership. Today, thanks to the Orchestrade solution, we have gained in reliability, flexibility and peace of mind. In addition, we can count on the availability and responsiveness of the Artéva teams to respond to our requests and propose solutions that meet our expectations and/or needs”.
Françoise TRIOULEYRE – (Application Manager)
What about after?
The Orapi Group, in partnership with Artéva, is continuing to rationalise its EDI system by implementing logistics EDI to optimise its supply chain. The objective is to meet the demand of its Major Account customers for tracking deliveries.
About
Founded in 1968, the Orapi Group is the French leader in professional hygiene. With 1,000 employees, 7 factories and 3 R&D laboratories worldwide, it generated €267 million in turnover in 2020. Discover its high-tech products and solutions for industrial hygiene and maintenance here.
